Customer Service Representative

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

Join our team as a Customer Service Representative and play a pivotal role in fostering strong customer relationships. You'll oversee all aspects of customer service, ensuring seamless interactions and satisfaction through proactive communication and efficient service delivery.

Pay range: $20-$22

In addition to annual initiatives, the key accountabilities of this position are:

Customer Service

• Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
• Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
• Adhere to established policies and procedures to consistently meet service standards and business objectives.
• Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.

Order Processing And Reporting

• Maintain accurate records of customer contracts and manage order processing efficiently.
• Update and maintain customer data files to ensure integrity and accuracy.
• Process customer change orders and manage Sales Returns Goods according to procedures.
• Enter and confirm customer orders in the Manufacturing Planning System.
• Manage regional order backlog and expedite orders as needed.
• Proactively communicate delivery status and address any issues promptly.
• Coordinate with finance on account matters, keeping customers informed as necessary.
• Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
• Efficiently handle customer complaints, ensuring satisfactory resolutions.

What We're Looking For To thrive in this role, you should bring:

• Must be eligible to work in the United States.
• This role is not eligible for visa sponsorship.
• High school diploma or equivalent; additional education is advantageous.
• Minimum one year of customer service experience is essential.
• Ability to work independently and collaboratively within a team environment.
• Enthusiastic attitude with strong problem-solving skills.
• Experience in HVAC business is a plus.
• Moderate computer skills and proficiency in using an MRP System.
• Proactive approach and ability to adapt to new processes.
• Proficiency in technical writing and strong interpersonal communication skills.
• Strong analytical skills to simplify complex problems and provide clear recommendations.
• Effective leadership skills focused on collaboration and achieving results.
• Open and authentic communication style in all interactions.

Benefits

• Medical/Dental/Vision insurance on the first day of employment.
• 401k match up to 5%.
• Paid Holidays
• Paid Time Off
• Employee Assistance Program (EAP)
• Annual safety shoe and safety glasses reimbursement.

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.