Customer Service Representative

Company Name: Digicon Technologies

Location: Dhaka (Khilkhet, Mirpur)

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202676875

• Need to handle incoming calls to the prospective customers pertaining to the Client`s business.
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call actively to solve client`s problem.
• Must be knowledgeable about Facebook (Social media), email & web chat.
• Refer unresolved customer grievances to designated persons for further investigation.
• Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
• Report time to time to the team leader for complicated issues.

Requirements

• Experience:
• Education: bachelor in any discipline
• Skills: customer service skills, customer inquiries handling, call center operations, customer service, call center management, contact center management, customer-service, customer service, customer service training, call center development

Last Date of Application: 18 November 2026