Customer Service Representative

Overview

We are looking for a detail-oriented, customer-focused Customer Service Representative to support our dealer network. In this role, you will prepare quotations, review specifications, process orders, coordinate special-order products, and provide accurate support by phone and email. This is an excellent opportunity for someone who communicates professionally, solves problems confidently, and thrives in a fast-paced manufacturing environment.

Compensation & Incentives: Competitive hourly wage based on experience and qualifications, with additional earning potential through performance-based sales incentives.

Responsibilities

• Dealer support and product guidance: Serve as a primary contact for assigned dealers, respond promptly and professionally, clarify requirements, explain product options, identify compatibility concerns, recommend suitable alternatives, and provide consistent follow-up.
• Order entry, confirmation, and changes: Convert approved quotations and purchase orders into accurate sales orders; verify pricing, dimensions, configurations, quantities, options, delivery details, and dates; issue confirmations; and manage changes according to company procedures.
• Special-order and vendor coordination: Prepare purchase requests or orders for outside products and components, communicate complete specifications and required dates, review supplier acknowledgements, resolve discrepancies, and update internal records and dealer commitments.
• Issue and service support: Investigate pricing questions, discrepancies, shortages, delays, and dealer concerns; collect complete service information and supporting documentation; coordinate corrective action; escalate complex matters; and remain accountable until resolution is communicated.
• Records and priority management: Maintain accurate records and prioritize work based on customer urgency, production deadlines, and business impact.
• Product knowledge and process improvement: Maintain current knowledge of products, pricing, lead times, policies, and procedures; participate in training; share recurring dealer feedback; and recommend improvements that strengthen accuracy, response times, and the customer experience.
• Quoting software support: Support dealers and staff with quoting software, troubleshoot issues, assist with training, test updates, and help ensure accurate outputs.
• Plan Review & Quotations: Review plans, specifications, and measurements; prepare and revise accurate quotations; and recommend product options or alternatives based on project requirements, performance, code, budget, lead time, and manufacturability.

Experience

• High school diploma or equivalent; post-secondary education in business administration, construction, estimating, or a related field is an asset.
• Experience in customer service, order management, estimating, inside sales, or manufacturing is preferred.
• Experience in the window, door, building-products, or construction industry is a strong preference.
• Ability to read construction plans, specifications, and measurements; knowledge of applicable building codes is an asset.
• Strong written and verbal communication skills with a professional, helpful approach.
• Excellent attention to detail, organization, time management, and follow-through.
• Ability to manage multiple priorities, work accurately under deadlines, and resolve issues effectively.
• Proficiency with Microsoft Outlook, Excel, Word, and Teams; experience with ERP, quoting, or order-entry software is an asset.
• Bilingual proficiency in English and French would be an asset.

Why Join Extreme?

Join a growing, locally owned Atlantic Canadian manufacturer where teamwork, safety, continuous improvement, and professional growth are valued. You will have the opportunity to make a meaningful contribution while supporting dealers and customers throughout Atlantic Canada.

About Extreme Windows & Entrance Systems

Extreme Windows & Entrance Systems is a locally owned and operated Atlantic Canadian manufacturer of premium windows and entrance systems, proudly based in Moncton, New Brunswick. With more than 150 employees and over 20 years of experience, we are known for quality craftsmanship, innovation, and exceptional customer service. Our products are designed, engineered, and manufactured for Atlantic Canada’s demanding climate using leading technologies, high-quality materials, and industry best practices.

Pay: $19.00-$25.00 per hour

Work Location: In person