Customer Service Representative

About us

Our goal is to as a rapidly expanding supplement company in USA, Vitatree is happy to add a knowledgeable, hard-working, and positive person to our team so that we may develop together. Vitatree USA is known for being one of North Americas top manufacturers of natural health products with more than 15 years of research and experience. As a team, we aim to develop high-quality, unique, and effective whole-food vitamins and supplements. With over 50+ registered products in USA and Canada.

Our work environment includes:

• On-the-job training
• Relaxed atmosphere
• Casual work attire
• Growth opportunities
• Wellness programs

Duties & Responsibilities

• Able to process online shopify orders and phone orders, product inquiries, or requests, on all platforms (phone, email, live chat, social media).
• Able to assist the fulfilment team in online orders shipments (print, pick & pack online orders)
• Learn about the products (in-depth knowledge) to be able to answer customer questions.
• Learn to identify customer needs and concerns to recommend the appropriate products and protocols.
• Keep record of incoming inquiries to be able to reference at a later date.
• Handle customer enquiries by providing solutions, often within a time limit to ensure customer satisfaction.
• Learn CRM software systems used to be able to communicate effectively with incoming inquiries.
• Work with colleagues when necessary to resolve customer enquiries.
• Make outbound sales and follow up calls/emails to customers.
• Respond to social media inquiries
• Process returns

Required Skills

• 2-3 years customer service/call centre experience, preferably in natural health industry
• Proficient computer skills
• Knowledge of Microsoft office
• Proficient typing skills
• People skills – able to work with multiple customer personalities
• Pleasant phone demeanor, firm when required
• Good written communications skills – customer responses will include email & live chat
• Attention to detail
• Patience with confused and aging customers
• Ability to multitask
• Strong organizational skills for managing multiple customer profiles
• Excellent detail-orientation
• Capability of working in a group setting
• Capacity to adapt quickly to changing consumer needs in a fast-paced environment

Others Skills:

• As needed, assist other team members with other tasks

Language Requirement:

• Great communication skills (English)

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:

• In person
• Morton Grove, IL

Needed abilities:

• High school graduation or its equivalent Good-To-Have abilities
• 2+ years prior customer service experience.
• Basic knowledge of computers and technology
• A valid driver's license & transportation (Car)

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Experience:

• Customer service: 2 years (Required)
• shopify: 1 year (Required)

Language:

• english (Required)

Location:

• Morton Grove, IL (Preferred)

Work Location: In person