Customer Service Representative

Windsor Station Currency Exchange Inc. (WSCE) is seeking a reliable, professional, and detail-oriented Customer Service Representative / Administrative Assistant to join our team.

The ideal candidate must have previous cash-handling experience, strong numerical skills, excellent attention to detail, and the ability to provide exceptional customer service in a fast-paced financial environment.

Key Responsibilities

• Process cash, cheque, and foreign currency exchange transactions accurately and efficiently.
• Balance the till at the end of each shift, verify transactions, and ensure accurate cash reconciliation.
• Provide professional and courteous customer service in person and over the telephone.
• Assist clients with account openings, inquiries, and transactions.
• Answer incoming telephone calls and respond to customer requests.
• Maintain accurate records and transaction documentation.
• Use multiple computer systems and administrative applications.
• Assist with daily branch opening and closing procedures.
• Follow company policies, procedures, and applicable regulatory requirements.
• Maintain the confidentiality of customer and financial information.
• Perform general administrative duties as required.

Qualifications and Skills

• Previous cash-handling experience is mandatory.
• Customer service experience is preferred.
• Strong mathematical skills and the ability to perform numerical calculations accurately.
• Proficiency in Microsoft Excel and general computer applications.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work independently.
• Reliable, professional, and trustworthy.
• Ability to learn new computer systems and procedures quickly.

Education Requirements

• Minimum: High school diploma.
• Preferred: College diploma or bachelor's degree.

Mandatory Requirement

Applicants must have previous cash-handling experience to be considered for this position.

How to Apply

Please submit your resume through Indeed. Only candidates who meet the mandatory cash-handling experience requirement will be considered.

Pay: $20.00-$30.00 per hour

Expected hours: 40.0 per week

Work Location: In person