Customer Service Representative

Overview

Join our dynamic team as a Customer Service Representative and become the friendly, professional face of our organization! In this vital role, you will deliver exceptional support to clients, manage inquiries efficiently, and ensure smooth office operations. Your enthusiasm and organizational skills will help foster positive relationships with customers and streamline administrative processes. This paid position offers an exciting opportunity to develop your communication and office management expertise in a fast-paced environment.

Duties

• Remarketing Accounts, billing, endorsements, building client relationships with current customers
• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, texting software and in-person interactions.
• Manage front desk responsibilities, including greeting visitors, answering calls, and directing them appropriately.
• Utilize Microsoft Excel, Google Workspace, and productivity software to prepare documents, spreadsheets, and reports.
• Maintain accurate data entry records using spreadsheets and database management
• Organize files, process paperwork, and support clerical tasks such as proofreading, filing, and document management.
• Provide excellent customer support by addressing client needs efficiently while demonstrating strong phone etiquette and organizational skills.
• Maintain a high retention rate of current customers

Experience

• 3-5 Years Personal Lines Insurance customer service experience
• Understanding and knowledge of Applied Epic Software
• Ability to quote multiple insurance carriers demonstrating ability market accounts and communicate to the client with a high degree of policy understanding
• Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting.
• Excellent communication skills—both verbal and written—with a focus on customer service excellence.
• Familiarity with office equipment such as fax machines, scanners, and office management tools is beneficial.
• Ability to create spreadsheets of policy comparisons on price and coverage

This role is perfect for motivated individuals eager to grow their administrative expertise while providing top-tier customer service!

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Applied Epic Software program understanding
• Ability to quote multiple insurance carriers

Experience:

• Personal Lines Insurance : 3 years (Required)

License/Certification:

• Insurance Producer License (Required)

Ability to Commute:

• Waterbury, CT 06705 (Required)

Work Location: In person