Customer Service Representative

Be Part of a Winning Team!

Are you committed to providing great sales support and customer service, interested in continuous improvement, possess good systems and reporting skills and have a passion for fasteners while working in the industrial space?  At Hodell-Natco Industries (HNI), we specialize in supply chain management and are looking for you to join our team working alongside seasoned sales professionals as an inside sales / customer service representative.

Be part of a high volume, fast paced environment where you will work independently supporting sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams, and be committed to exceptional customer service and attention to detail, while tracking trends, updating and running effective reports and system tools, proactively addressing issues, clearly communicating and monitoring customer accounts.

RESPONSIBILITIES

Provide an Exceptional Customer Experience

• Promote a Customer First mentality

• Seek clear communication and understanding of customer needs and translate/communicate them to our organization

• Provide sales support as needed to the local sales team and assigned customers

• Enter quotes and sales orders in expedient manner (with assistance from teammates)

• Enter process transactions, production orders and conduct other transactions as necessary

• Follow up on quotes in designated time to ensure success

• Expedite sales orders, work with purchasing team on inbound requirements

• Have extensive knowledge of Hodell-Natco product offering

• 100% ERP utilization for all interactions with PPR accounts ($50,000 or greater strategic accounts). This includes, but is not limited to: Customer cases, Customer call logs, Customer visits, email interaction, opportunities, and quote follow-up

Accountability and Performance Measures:

• Assist in exceeding annual sales and margin goals for branch
• Manage orders/quotes/expediting to ensure performance metrics are met consistently
• Utilize portals and HNI reporting for effective Customer management.

Work constructively as a team member to advance our organization and help elsewhere in the organization when necessary or when asked.

Employ skills to assist internal customers and add value:

• Have a strong understanding of HNI’s strategic plan & value-added philosophy
• Seek clear understanding of processes, products and customer needs to best execute the responsibilities in a support role
• Offer suggestions and / or seek clarification and guidance to / from internal customers when considering how to best and effectively service their needs
• Operate with a focused, detail-oriented and proactive mindset

REQUIRED SKILLS & ABILITIES

• Solid time management and organizational skills
• Commitment to detail, accuracy, quality, and continuous improvement
• Excellent verbal and written respectful communication skills
• Outstanding listening and people skills
• Working knowledge of Microsoft Office with solid Excel skills
• Ability to learn, navigate and work with ERP/MRP software
• Ability to analyze information, identify issues and seek assistance to resolve situations
• Ability to effectively work under pressure
• Problem-solving abilities

EDUCATION & EXPERIENCE

• Associates or bachelor’s degree preferred in a related field - or equivalent work experience
• Minimum of 1 year related work experience in a customer facing / support position
• Working knowledge of Microsoft Office with ability to use Excel for data analysis and reporting
• Industry knowledge / experience is a plus

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at desk and working on computer
• Manual dexterity with the ability to learn to read specification documents
• Office setting with exposure to a warehouse environment

Work Location: In-office position.  Tampa, FL

Job Type: Full-time

Benefits:

• 401(k) with match
• Medical, Dental and Vision insurance with additional health and welfare benefits
• Some schedule flexibility and the ability to occasionally work remotely once proficient in the role
• Paid time off
• Professional development assistance
• Employee Referral program