Customer Service Representative

Customer Service Representative

New Castle, Indiana
Full-Time | Monday–Friday | Day Shift Only

About ASI:

Anderson Security Integration (ASI) is a growing, locally-owned company specializing in advanced security systems for businesses across Indiana, also serving residential clients. As a small, collaborative team, we provide personalized service, reliable technology, and unparalleled customer support. We offer a stable work environment where every team member plays a vital role.

Job Summary:

ASI is seeking an empathetic, proactive, and detail-oriented Customer Service Representative. This foundational role involves managing customer accounts, technical troubleshooting, and ensuring satisfaction. As a key-holder, this position requires exceptional reliability and a proactive approach to supporting both customers and internal operations (including dispatching and inventory).

Key Responsibilities:

• Provide exceptional customer service via phone and email.
• Perform basic technical troubleshooting for security systems, smartphone apps, cameras, and smart home devices; escalate complex issues.
• Maintain accurate notes and documentation in CRM.
• Assist with dispatching technicians and managing inventory.
• Open and close the office reliably as a key-holder.
• Rapidly learn ASI products and evolving security technology.
• Proactively identify and address operational needs.

Required Skills & Qualifications:

• Proven experience in customer service, sales, or office administration.
• Strong Soft Skills: empathy, active listening, clear communication (verbal/written, incl. notetaking), problem-solving, proactivity, and punctuality/reliability.
• Adaptability: flexibility, resourcefulness, teamwork, initiative, and learning agility are essential for our small, dynamic team.
• Technical Aptitude: comfortable with software navigation, basic computer troubleshooting, and a keen interest in security technology.
• Physical Requirements: ability to sit for extended periods; occasional lifting (up to 25 lbs) for inventory.

Preferred Qualifications:

• Experience in the security/smart home industry, especially with business clients.
• Familiarity with CRM software
• Experience in a small, fast-paced team environment.

What We Offer:

• Consistent and stable work.
• Opportunity to be a vital part of a growing local company.
• Collaborative team culture.

Submit your resume and a cover letter detailing your fit for this role, highlighting your customer service, technical, and adaptability skills.

How to Apply:

Submit your resume through Indeed or email it directly to [email protected].

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule
• Health insurance
• Professional development assistance

Experience:

• customer service : 1 year (Required)

Ability to Commute:

• New Castle, IN 47362 (Required)

Work Location: In person