Customer Service Representative

Location: Norway, MI
Job Type: Full-time
Schedule: Monday to Friday
Work Location: In person

Summary

The Customer Service Representative assists customers by phone, email, and in person with product questions, order placement, and general customer service needs. This position serves as a primary point of contact for customers, providing accurate information, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Assist customers with product selection, availability, and general questions
• Enter and process customer orders accurately
• Provide order status updates, shipping information, and tracking details
• Assist customers with returns, exchanges, and order-related issues
• Research customer concerns and coordinate with other departments to resolve issues
• Maintain accurate customer records and order information
• Assist walk-in customers with purchases and product questions
• Perform other customer service and administrative duties as assigned

Qualifications

• High school diploma or equivalent
• Previous customer service or retail experience preferred
• Strong verbal and written communication skills
• Comfortable handling customer inquiries over the phone and by email
• Basic computer skills and familiarity with order entry or ERP systems
• Strong attention to detail and organizational skills
• Ability to multitask, prioritize, and manage time effectively
• Dependable and able to work effectively as part of a team
• Willingness to learn about lapidary equipment, jewelry tools, and related products

Key Skills

Customer Service · Communication · Order Entry · Problem Solving · Attention to Detail · Time Management · Teamwork

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Employee discount

About Kingsley North

Kingsley North is a family-owned eCommerce and retail company located in Norway, Michigan. Established in 1977, we specialize in lapidary supplies, rock polishing equipment, jewelry-making tools, and beads. We serve hobbyists, professionals, and businesses throughout the United States and around the world.

Additional Information

• Schedule: Monday to Friday
• Work Location: In person, Norway, MI

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person