Customer Service Representative

Overview

We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers. If you are a friendly and motivated individual who enjoys helping others, we would love to hear from you.

Skills and Qualifications

• Customer Service Experience: Previous experience in customer service is very beneficial.

• Communication Skills: Strong verbal and written communication skills to interact effectively with customers, co-workers, and supervisor.

• Attention to Detail: Ability to accurately track orders and handle special instructions.

• Basic Computer Skills: Comfort with using computers, including touch screen applications and point of sale systems.

• Problem-Solving Skills: Ability to address and resolve customer complaints or issues.

• Flexibility: Willingness to work flexible hours, including weekends, evenings, and occasionally at our other location.

Job Tasks/ Responsibilities

• Maintain a high degree of regular and punctual attendance.

• Greeting Customers: Making a positive first impression by welcoming customers as they enter the store.

• Receiving Items: Accepting garments and other items for cleaning, tagging them accurately, and noting any special instructions or stains.

• Customer Interaction: Answering customer questions about services, prices, and cleaning processes. Providing advice on stain removal and fabric care.

• Handling Transactions: Processing payments, whether in cash or by credit card, and ensuring accurate record-keeping.

• Telephone Communication: Answering phone calls, and providing information about services, orders, pricing, location, etc.

• Order Management: Keeping track of incoming and outgoing orders to ensure timely and accurate service. Assisting in the completion of orders by bagging and racking.

• Problem Resolution: Addressing customer complaints and working to resolve any issues that arise.

• Maintaining Cleanliness: Ensuring the front and back counters and customer areas are clean and organized.

Pay: $10.00 - $12.00 per hour

Benefits:

• On-the-job training
• Paid time off

Work Location: In person