Customer Service Representative

Job Summary
We are seeking a dynamic and energetic Customer Service Representative to join our team! In this role, you will be the frontline ambassador for our company, providing exceptional support and solutions to our valued clients. Your enthusiasm and proactive approach will help foster positive relationships, resolve inquiries efficiently, and ensure customer satisfaction at every touchpoint. This paid position offers an exciting opportunity to develop your communication skills while making a meaningful impact on our clients’ experiences.

Responsibilities

• Engage with customers via phone, email, and chat to address inquiries, provide information, and resolve issues promptly.
• Assist clients with product or service questions, ensuring a positive and professional interaction at all times.
• Process customer transactions accurately, including data entry and cash handling when applicable.
• Maintain detailed records of customer interactions, transactions, and feedback using Microsoft Office tools and other relevant software.
• Support outbound calling campaigns to follow up on customer requests or promote new products and services.
• Collaborate with team members to share insights, improve processes, and enhance overall client support strategies.
• Demonstrate excellent phone etiquette and communication skills to build rapport and trust with diverse clientele.
• Schedule customer requests in a prompt and timely manner
• Schedule and Dispatch technicians to jobs for efficiency and keep a tidy schedule of jobs.

Skills

• Multilingual abilities are highly desirable; bilingual candidates are encouraged to apply.
• Strong sales aptitude with the ability to upsell or recommend products/services effectively.
• Exceptional customer support skills with a focus on client satisfaction and relationship building.
• Proficient in Microsoft Office and other applications and comfortable navigating various computer systems.
• Excellent communication skills, both verbal and written, with active listening capabilities.
• Experience in call center environments or outbound calling is preferred.
• Experience in trade style call center environments or outbound calling is preferred.
• Experience with ServiceTitan or other trade CSR platforms in preferred
• Demonstrated analysis skills for troubleshooting issues and providing tailored solutions.
• Ability to handle cash transactions accurately while maintaining professionalism.
• Fast typing skills combined with good data entry accuracy for efficient record keeping.
• Knowledge of phone etiquette standards and customer service best practices. Join us as a Customer Service Representative if you’re passionate about helping people, eager to grow your career in client services, and ready to bring energy and enthusiasm to every interaction!

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person