Customer Service Representative

Role Description This full-time, on-site Customer Service Representative role at iExpert Technology is based in Nicosia. The role involves responding to customer inquiries via phone, email, and other channels, providing clear and accurate information about products and services, and resolving issues in a timely and professional manner. The Customer Service Representative will manage customer accounts, document interactions in the system, and follow up to ensure customer satisfaction. The role also includes collaborating with internal teams to escalate and resolve complex requests, identifying recurring issues, and suggesting improvements to enhance the overall customer experience. The representative is expected to maintain service standards, adhere to company policies, and contribute to a positive, inclusive workplace.

Qualifications

• Candidates should possess strong skills in Customer Service and Customer Support.
• Candidates should possess skills related to Customer Satisfaction and Customer Experience.
• Candidates should possess experience working in Customer Service Representative roles or similar positions.
• Candidates should possess excellent communication, problem-solving, and active listening skills.
• Candidates should possess proficiency with computer systems, CRM tools, and basic office software.
• Candidates should possess the ability to work on-site in Nicosia, manage time effectively, and handle multiple inquiries at once.
• Candidates should possess a collaborative and respectful approach to working with diverse colleagues and customers.
• Candidates should possess prior experience in technology or a related industry and relevant education or training; these are considered beneficial but not mandatory.
• Korean Language Mandatory