Customer Service Representative

Customer Service Representative

Responsible for delivering excellent customer service by managing inquiries, maintaining accurate records, coordinating with internal teams, and resolving customer concerns in a timely and professional manner.

Essential Functions

• Respond to customer inquiries through phone, email, and messaging platforms.
• Process customer requests accurately and efficiently.
• Collaborate with internal departments to resolve issues.
• Maintain accurate customer records and documentation.
• Communicate updates and follow up to ensure customer satisfaction.
• Research and resolve billing, pricing, and account concerns.
• Identify opportunities to improve processes and customer experience.
• Prepare and review reports for accuracy.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Two or more years of customer service experience preferred.
• Proficiency in Microsoft Office, including intermediate to advanced Excel.
• Experience with ERP or ticketing systems is a plus.
• Strong communication, organizational, problem-solving, and attention-to-detail skills.
• Ability to multitask, work collaboratively, and provide excellent customer service.