Customer Service Representative

Fejléc leírás We are looking for a Customer Service Representative on behalf of our multinational partner.

If you have solid experience in managing customer service processes and are motivated by a dynamic role with diverse responsibilities, we look forward to receiving your application.

Feladatok

• Receiving and processing customer orders (via email, ERP system, portal, etc.)
• Sending order confirmations and ensuring all details are correct (quantities, delivery dates, references)
• In the absence of the freight forwarder, liaising with carriers and tracking shipments and providing customers with updates
• Managing customer communication regarding shipping documents (e.g., invoices, packing lists, delivery notes, customs documents)
• Handling order-related issues: missing items, incorrect quantities, delays, returns, and complaints
• Communicating closely with internal teams (warehouse, purchasing, logistics, sales)
• Maintaining accurate records and ensuring proper documentation
• Applying EKAER number if required

Munkakör betöltésének feltételei

• Min. 2 years of experience in customer service, order management, logistics coordination, or a similar role
• Strong communication skills (written and verbal)
• High attention to detail and structured working style
• Ability to handle multiple tasks and stay calm under pressure
• Confidence using MS Office and ideally an ERP system (e.g., SAP, Navision, Odoo, etc.)
• Good English skills (additional languages are a plus)

Munkavállalói juttatások

• Stable and long-term position in a growing company
• Friendly, supportive team environment
• Structured onboarding and clear processes
• Competitive salary based on experience
• Opportunities to grow and take ownership of processes
• Weekly 1 day home office opportunity
• Commuting contribution 30 Ft / km