Customer Service Representative

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers via various communication channels to provide exceptional service, resolve inquiries, and promote our products and services. The ideal candidate will possess excellent communication skills and have a strong aptitude for data entry and analysis. This position offers an opportunity to work in a dynamic environment where your interpersonal skills and problem-solving abilities will directly impact customer satisfaction and company success.

Duties

• Respond promptly and professionally to customer inquiries via phone.
• Assist customers with account information, order processing, and troubleshooting issues.
• Perform analysis of customer feedback to identify trends and areas for improvement.
• Engage in upselling and sales opportunities by understanding customer needs and recommending suitable products or services.
• Demonstrate excellent phone etiquette and communication skills to ensure a positive customer experience.
• Collaborate with team members to resolve complex issues efficiently.
• Maintain detailed records of invoices and vendors.
• Multitask effectively while managing waiting on customers and stocking shelves.

Experience

• Prior experience in customer service or a related field is preferred but not required; training will be provided.
• Strong data entry skills with attention to detail.
• Demonstrated ability to communicate clearly and professionally across diverse audiences.
• Experience with sales, upselling, or analysis skills is a plus.
• Excellent phone etiquette, active listening, and problem-solving skills are essential for success in this role.

This position is ideal for individuals who are passionate about delivering outstanding customer service, possess strong communication abilities, and thrive in a fast-paced environment where their efforts make a meaningful difference.

Pay: $17.00 per hour

Expected hours: 27.0 – 45.0 per week

Work Location: In person