Customer Service Representative

Vantec, LLC is seeking a dependable, detail-oriented, and friendly Customer Service Representative to join our team!

This position plays an important role in keeping our customers informed and ensuring orders are processed accurately and delivered on time. The ideal candidate is organized, enjoys working with people, communicates effectively, and can manage multiple priorities in a fast-paced manufacturing environment.

If you enjoy problem-solving, working as part of a team, and providing excellent customer service, we encourage you to apply!

Key Responsibilities

• Serve as a primary point of contact for customers regarding orders, deliveries, scheduling, and general inquiries.
• Answer incoming phone calls professionally, direct calls to the appropriate departments, take messages, and assist callers as needed.
• Enter, review, and maintain customer orders in our computer system, ensuring accuracy of pricing, quantities, part numbers, and delivery dates.
• Communicate with production, scheduling, shipping, and other departments to ensure customer orders are completed and shipped on time.
• Provide customers with order updates, shipment information, and notification of any changes or delays.
• Prepare shipping documentation, packing lists, invoices, and other required paperwork.
• Coordinate freight shipments and transportation arrangements with carriers.
• Maintain customer inventory records, spreadsheets, and related documentation.
• Assist with customer concerns, returns, and quality-related issues by coordinating with the appropriate departments.
• Support accounting with customer billing questions and documentation.
• Assist with general office duties, filing, and administrative tasks as needed.
• Provide backup support for other customer service team members and reception duties.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous customer service, administrative, or office experience preferred.
• Proficiency with computers, including Microsoft Office programs, especially Excel and Outlook, preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Comfortable answering phones and communicating professionally with customers and coworkers.
• Ability to work independently while contributing to a team environment.
• Dependable, punctual, and committed to maintaining a positive attitude.
• Experience in a manufacturing or shipping environment is a plus, but not required.

What We're Looking For

We're looking for someone who takes pride in their work, enjoys helping others, and understands the importance of accuracy and communication. A successful candidate will be dependable, willing to learn, and comfortable working with customers and employees across multiple departments.

At Vantec, we value teamwork, excellent customer service, and employees who are willing to go above and beyond.

Interested in joining our team? Apply today!

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person