Customer Service Representative

Description:
The Customer Service Representative will be responsible for the daily administrative and customer service requirements in the main office for the Chappelle Gardens Residents Association (CGRA). This position reports to the General Manager of Chappelle Gardens Residents Association.

Duties:
Without limiting the generality of the foregoing, the Customer Service Representative will be responsible for the following:

Qualifications:

• Proven customer service skills through work or community involvement
• Committed to consistent and exceptional Customer Service/Care
• Willing to assist in a professional, friendly, and efficient manner
• Excellent communication
• Strong time management and multitasking abilities
• Ability to travel offsite as required

Administrative & Facility Functions:

• Maintaining the presentation and cleanliness of the Social House and amenities
• Cleaning the facility, including common areas, event spaces, and high-traffic areas
• Customer care and service capabilities as you will be working closely with customers, residents, and program coordinators
• Working in a team environment as well as independently on specific tasks; proactive in assisting co-workers and residents
• Setting up and tearing down programming and events, including moving tables, chairs, and equipment as needed
• Being assigned roles during events to ensure smooth operations and guest satisfaction
• Preparing and providing great customer service for Social House events and bookings
• Handling membership profiles and issuing membership cards
• Receiving payment for membership fees, programs, and room rentals
• Assist in the development and implementation of the new Experience Ambassador role by helping establish service standards, engagement initiatives, and daily procedures that enhance the resident experience and foster a welcoming, connected community.
• Additional duties as assigned

Safety:

• Managing and maintaining the CGRA safety program
• Ensuring all Workplace Health and Safety requirements are met, including CGRA’s safety policies and procedures
• Ensuring safe work conditions exist at all times

Job Type: Part-time

Pay: $16.00-$17.00 per hour

Benefits:

• Employee assistance program

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work weekday evenings, Friday evenings, and weekends?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person