Customer Service Representative

Key Responsibilities

· Handle customer queries and provide timely responses through WhatsApp, calls, email, social media, and other communication channels.

· Assist customers with product details, sizing, availability, orders, payments, shipping, delivery, returns, and exchanges.

· Track customer orders and coordinate with the logistics team to ensure timely deliveries.

· Coordinate with the sales, warehouse, operations, and management teams to resolve customer issues efficiently.

· Handle customer complaints professionally and ensure a positive customer experience.

· Follow up on pending queries, delayed orders, returns, and exchanges until resolution.

· Maintain accurate records of customer interactions, complaints, and order-related issues.

· Share recurring customer feedback, common concerns, and improvement suggestions with management.

· Ensure all customer communication reflects Kelin’s brand image, tone, and service standards.

· Support the team in daily operations and other customer-related tasks as required.

Requirements

· Minimum 2 years of experience required.

· Good verbal and written communication skills.

· Basic knowledge of fashion, apparel, sizing, and customer preferences.

· Ability to coordinate effectively with different teams and management.

· Good problem-solving skills and a customer-first attitude.

· Ability to multitask, manage priorities, and handle queries efficiently.

· Basic computer skills and familiarity with WhatsApp Business, email, spreadsheets, and order management systems.

· Prior experience in customer support, e-commerce, retail, or a fashion brand is preferred.

Office timings -10:00 am-7:00 pm

Working Days - 6 Days

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person