Customer Service Representative

Job Title: Customer Service Representative (Multiple Campaigns)

Job Type: Full-time, Permanent

Location: Onsite (Greenhills Tower, San Juan & Cyberpark Tower 1, Cubao)

Salary: Up to ₱25,000 per month (depending on BPO experience)

About the Role:

We are looking for dedicated and proactive Customer Service Representatives to join our growing team. In this role, you will be the frontline support for our customers, handling inquiries, resolving issues, and providing an exceptional customer experience. We have multiple exciting campaigns available (including Tech, Financial, Home Listing, Beauty Advisory, and Consumer Services), and we are looking for adaptable individuals ready to take on voice, blended, or omnichannel accounts.

Key Responsibilities:

• Handle customer inquiries efficiently and professionally via voice, email, or chat depending on the assigned campaign.
• Demonstrate empathy and understanding while resolving customer issues and concerns.
• Maintain a high level of urgency and proactive problem-solving.
• Adapt to shifting schedules, including graveyard shifts, to meet business needs.
• Participate in cultural and campaign-specific training to ensure readiness for actual calls.

Qualifications:

• Must have at least 6 months to 1 year of BPO experience (international BPO experience is highly preferred).
• Above-average to excellent written and verbal English communication skills.
• Must be willing to work onsite (San Juan or Cubao).
• Must be open to shifting schedules, including night shifts.
• Proactive, highly organized, with strong common sense and a good sense of urgency.
• Bonus/Preferred: Subject Matter Expert (SME) experience, technical support experience, or previous background in luxury retail/customer experience.

What We Offer:

• Competitive salary package ranging from ₱20,400 up to ₱25,000 depending on your experience.
• Permanent, full-time employment.
• Opportunities to work on high-priority and stable campaigns.

Pay: Php24,400.00 - Php25,000.00 per month

Benefits:

• Flexible schedule
• Paid training

Work Location: In person