Customer Service Representative

Patient Support Specialist (CSR) GoGoMeds is located at 525 Alexandria Pike Southgate, KY 41071 and is a leading provider of premium online pharmacy services. We are focused on providing our patients with seamless experience by leveraging technology within our pharmacy to deliver superior customer interactions and service. We’re motivators, go-getters, and we’re constantly seeking out ways to improve our customer experience, processes, and ourselves. If you’re ready to be a part of an organization that is rapidly growing and making an impact on the future of pharmacy, GoGoMeds has the right opportunity for you!

GoGoMeds is seeking experienced full-time Patient Support Specialist (CSR) to join our talented team. Duties will include:

• Receive, document and resolve patient inquiries via phone, email, and/or chat
• Build lasting relationships with patients
• Processing patient payments and resolve billing discrepancies
• Support and train peers as needed
• Comply with all state and federal laws
• Other reasonable duties as assigned by manager
• Work in multiple computer systems and support multiple platforms

Competencies Valued:

• Display passion for and responsibility for the customer
• Display a passion for what you do and a drive to improve
• A strong drive to complete tasks and accomplish goals
• Dependability, punctuality, and accountability
• Strong multitasking, problem solving, and prioritizing skills
• Strong stress and time management skills
• Excellent verbal and written communication
• Ability to speak and type simultaneously while using three or more computer programs
• Strong empathy and active listening skills

Preferred Qualifications:

• Bilingual a plus
• Proficiency in Microsoft Office programs
• At least 1 year of previous call center experience
• Previous experience in a medical office/facility
• Background in healthcare/ medical terminology

Required Qualifications:

• High School Diploma
• Kentucky Pharmacy Technician Certificate (required for employment and can be obtain prior to the first day of employment)
• Must be available for Saturday shift rotation (every few weeks)

What’s in it for you:

• Excellent Pay ($18 + hourly depending on experience)
• Regular, daytime hours - Shifts scheduled in advance
• Medical - PPO plan or HDHP with HSA card, Dental, Vision and Short-term disability
• Paid Holidays and Vacation
• Paid Basic Life Insurance
• 401K
• Casual Dress