Customer Service Representative

Job Purpose:

Interact with customers to provide information in response to inquiries about products and services and to coordinate/resolve complaints. Requires confident and clear communication skills, attention to detail, and strong organizational skills. Also assist the transportation manager with general daily tasks.

Primary Responsibilities / Duties:

• Enter sales orders, verify price and confirm orders.
• Process, document and e-mail Purchase Orders for Direct shipments only.
• Enter sales returns and customer complaints as needed.
• Verifies customer invoicing using bill of ladings for proper quantity and weight verification.
• Enter new Customers in system as approved.
• File all Customer Service documents digitally on server.
• Process, document and ship POS.
• Send out price lists to Customers/Brokers monthly.
• Assist and communicate with Inside and Outside Sales Representatives.
• Compile information from a variety of sources to prepare standard reports and/or exhibits
• Compose and send simple correspondence at the direction of management and other staff members.
• Maintain a strong working knowledge of Microsoft Excel, Microsoft Word and Internet usage as well as internal computer programs.
• Maintain business relationships with brokers, customers and suppliers.
• Deputy for AR Specialist.
• Perform other duties as assigned.

Skills/Qualifications:

• High school, vocational or technical school business studies, intermediate mathematical skills.
• Three years secretarial/administrative assistant experience preferred.
• Ability to operate general business equipment i.e. copier, personal computer and business software applications including but not limited to Microsoft Excel, Microsoft Word and e-mail. Ability to learn new software applications.
• Attentive to detail. Ability to prioritize work within company requirements.
• Verbal and written communications skills to correspond and interact with management, customers and brokers.
• Ability to proofread own work and that of others for format, consistency and accuracy.
• Superior interpersonal skills and strong customer service orientation.
• Strong discretion with confidential information.
• Eligible to work in the United States, must have proper ID.
• Must have a clean criminal background and be able to pass a pre-employment drug screening

Pay: $25.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person