Customer Service Representative

Customer Service Representative

Location: On-site | Santa Ana, California

Schedule: Monday–Friday, 6:00 a.m.–2:30 p.m., including a 30-minute unpaid meal period

Pay: $20.00 per hour + commission

Make a Difference in Customer Service!

Are you organized, customer-focused, and motivated to help people find solutions? Join PM Biomedical, Inc. as a Customer Service Representative and play an important role in supporting healthcare customers and delivering a positive customer experience.

PM Biomedical provides medical equipment repair, replacement parts, rental equipment, and refurbished medical devices to hospitals and healthcare systems nationwide. We’re looking for a dependable team player who communicates well, follows through on requests, and works collaboratively with customers and internal teams in a fast-paced environment.

What You’ll Do

• Respond to customer inquiries by phone and email in a professional and timely manner.
• Assist customers with service-related questions, order status requests, and other needs.
• Coordinate with sales, technicians, and other internal teams to help resolve customer questions and concerns.
• Follow up on open requests and keep customers informed of updates.
• Maintain accurate customer information, order notes, and communications in company systems.
• Help resolve issues while maintaining a positive and professional customer experience.
• Manage multiple requests, prioritize work, and ensure details are communicated clearly.

What We’re Looking For

• Strong verbal and written communication skills.
• Customer service skills, including professionalism, empathy, and problem resolution.
• Strong organizational, time management, and follow-up skills.
• Ability to manage multiple requests and work effectively in a fast-paced environment.
• A positive attitude, strong work ethic, and willingness to learn.
• Basic Microsoft Office proficiency; CRM or customer service software experience is a plus.
• High school diploma or equivalent; additional education in business or a related field is a plus.
• Previous customer service, customer support, or call center experience is preferred but not required.

Compensation

$20.00 per hour base pay, plus commission.

California Employment Information

This is an hourly, nonexempt position. A 30-minute uninterrupted, duty-free meal period will be provided in accordance with California law. Paid rest periods will be provided as required by law. Overtime will be paid in accordance with applicable California requirements, and all hours worked must be accurately recorded.

Ready to Get Started?

If you enjoy helping customers, solving problems, and being part of a team that supports healthcare providers, we’d love to hear from you! To learn more about us, visit www.PMBiomedical.com.

Apply today to join PM Biomedical’s team.