Customer Service Representative

L.A. Hydro Jet & Rooter Services is seeking a Customer Service Representativeto join our team! With a family-friendly approach, we prioritize work-life balance—discover why leading businesses trust us and why you’ll love working here! Customer Service Representative are responsible for dispatching, scheduling, and coordinating the logistics of service calls for our Drain Technicians. To succeed in this role, you should be highly organized and able to perform multiple tasks for different clients and field employees simultaneously. This is an in-office position located at 10639 Wixom St, Sun Valley, CA 91352.

WHAT SETS L.A. HYDRO-JET APART:

• Competitive hourly wages and benefits package.
• Dispatched from home daily. Company vehicle provided.
• Career growth opportunities.
• Promote from within culture, with over 90% of our leadership positions filled from internal promotions.

WHAT L.A. HYDRO-JET NEEDS FROM YOU:

• Must have outstanding customer service skills. Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
• Must have strong communication skills. Speak clearly and persuasively in positive or negative situations: listen and get clarification; Respond well to questions; Demonstrate group presentation skills; Participates in meetings.
• Must have the ability to remain focused and professional within a high-pressure environment.
• Must be able to handle multiple tasks at one time.
• Must be able to work successfully and efficiently with other members of the company team.
• Must treats people with respect; Keep commitments; inspires the trust of others; Work with integrity and ethically; Uphold organizational values.
• Must Adapt to changes in the work environment; Manage competing demands; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Must be consistently at work and on time. Arrive at meetings and appointments on time.
• Must follow instructions, responds to management direction; Take responsibility for own actions; Keep commitments; Commit to extra hours of work when necessary to reach goals; Complete tasks on time or notify appropriate person with an alternate plan.
• Must demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; monitor own work to ensure quality.
• Must meet productivity standards; complete work in timely manner; Strive to increase productivity; works quickly.

WHAT SETS YOU APART:

• Demonstrated experience in customer service.
• Proven flexibility and dependable performance.
• Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• One year certificate from college or technical school; or 2-5 years related experience and/or training; or equivalent combination of education and experience.

L.A. Hydro-Jet and Rooter Service determines compensation based on the cost of labor across several US geographic markets. The pay range for this position is $21-$23/hr. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience.