Customer Service Representative

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Customer Service Representative

Job Description:

The incumbent of this role is expected to Provide courteous and prompt resolution to provider/member inquiries by conducting thorough
investigations and fully educating provider/member with the goal of resolution on initial contact. In addition to researching and investigating
service failures and report to leadership; identify root cause and recommend resolutions for service recovery and retention

Location:

Barranquilla Distrito 90Colombia