Customer Service Representative

On Site Companies is a family and woman-owned company that has been in business for over 35 years! We are a company that proudly creates stability, belonging, and growth opportunities for all employees at our 5 locations.

As a Customer Experience Coordinator, your focus is to create an exceptional customer experience by providing product and service solutions to prospective and existing customers over the phone and online.

Responsibilities:

• First call resolution
• Analyze customers’ needs to recommend products and services
• Provide customers with knowledgeable answers to questions about product, pricing, and availability
• Present solutions and then position the conversation forward in the sales process
• Follow up with customers to ensure successful problem resolutions
• Energetic and positive mindset with the customer's solution always in mind

Skills:

• Self-driven and motivated to meet and exceed sales goals
• Excellent communication skills both verbally and written
• Strong customer service externally and internally
• High level attention to detail
• Computer proficiency (Outlook, Salesforce software, Microsoft Office)
• Strong negotiation and team player mindset
• Good analytical and problem-solving skills

Qualifications:

• First call resolution mindset
• Minimum of 1 year in customer service or sales
• Strong problem-solving skills

Why should you work at On Site Companies?

• Stability as an essential business
• Company is experiencing growth annually
• Our Values: Customer Driven, Working as a Team, Safety Focus, and Financial Stability!
• No weekends! 7:30am - 4:00pm, Monday-Friday

Benefits:

On Site Companies offers all full time team members a comprehensive benefits package. The company paid benefits are the company offered core life and AD&D insurance and Employee Assistance Program (EAP). Voluntary benefits include medical, dental, vision, supplemental insurances (disability, accident, cancer, hospital confinement, critical illness, life). We offer a 401k with a competitive company match and 100% vesting at eligibility date.

Check us out online at OnSiteCo.com!

On Site Companies is an Affirmative Action, equal opportunity employer. On Site Companies will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Skills:

• Self-driven and motivated to meet and exceed sales goals
• Excellent communication skills both verbally and written
• Strong customer service externally and internally
• High level attention to detail
• Computer proficiency (Outlook, Salesforce software, Microsoft Office)
• Strong negotiation and team player mindset
• Good analytical and problem-solving skills

Qualifications:

• First call resolution mindset
• Minimum of 1 year in customer service or sales
• Strong problem-solving skills