Customer Service Representative

WE ARE HIRING: CUSTOMER SERVICE REPRESENTATIVE

Job Title: Customer Service Representative

Location: Surulere, Lagos

Industry: Food Manufacturing

Type: Full-time

Salary: ₦150,000 gross

*About the Role*

We are looking for a proactive, customer-focused, and detail-oriented Customer Service Representative to join our team.

If you have excellent communication skills, enjoy helping people, and can manage customer inquiries, orders, and front desk operations efficiently, we would love to hear from you.

Key Responsibilities

* Respond promptly to customer inquiries via phone calls, WhatsApp, email, social media, and other communication channels.

* Process and track customer orders, ensuring accuracy and timely fulfillment.

* Handle customer complaints professionally and ensure timely resolution.

* Coordinate with the production and logistics teams to ensure smooth order delivery.

* Manage front desk operations, welcome visitors, and coordinate appointments.

* Maintain accurate customer records, order logs, and feedback trackers.

* Prepare weekly reports on customer inquiries, orders, complaints, and resolutions.

* Communicate relevant promotions and updates to customers.

Requirements

* A bachelor's degree in Business Administration, Communications, or a related field is preferred.

* 2–4 years of experience in customer service, reception, or a similar customer-facing role.

* Proficiency in Microsoft Office applications.

* Familiarity with CRM and order management systems is an advantage.

* Excellent verbal and written communication skills.

* Strong organizational, multitasking, and problem-solving abilities.

* A customer-first attitude, attention to detail, and the ability to remain calm under pressure.

*How to Apply*

Interested candidates should fill out the application form below:

https://forms.gle/CFWYujShrMWDe4T46

Only shortlisted candidates will be contacted.

Pay: ₦100,000.00 - ₦150,000.00 per month

Work Location: In person