Customer Service Representative

General Purpose: Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer’s residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management. Essential Duties:

• Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
• Responsible for safeguarding all monies collected while in the field.
• Responsible for the proper care and movement of all merchandise in transport.
• Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer’s residence promptly.
• Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
• Answers the phone by the second ring in a pleasant and professional manner.
• Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
• Carefully check rental (lease) returns and promptly refurbish to “like new” condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional manner.

  Other Duties:

• Responsible for cleanliness of the backroom and the assigned company vehicle.
• Responsible for helping receive new merchandise.

Additional duties, as time permits include:

• Take customer order forms for the customers.
• Verify customer order forms
• Commit to achieving customer and revenue growth
• Assist in store cleaning
• Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.

  Requirements:

• High school diploma, GED, or equivalent work experience.
• Must have a valid driver’s license and a good driving record.
• Must have DOT certification (if required by law in your state).
• Must complete the training program and have one year of experience in a job requiring customer contact.
• Must be able to lift and carry loads up to seventy-five (75) pounds.

  Required Skills:

• A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
• Ability to understand oral and written instructions.
• Ability to read, write and perform arithmetic functions quickly and accurately.
• Ability to reason and make independent decisions.
• Ability to manage situations with customers and associates.
• After training, working knowledge of all products in the inventory.