Customer Service Representative

Nottawa Gas Company
Customer Service Representative

Position Title: Customer Service Representative/Cashier
Pay Scale: $17.00 per hour
Schedule: 8am-5pm Monday - Friday and alternate Saturdays 8am-12pm

Summary: Nottawa Gas Company is a family owned business, which provides home heating LP gas to seven counties in southwest MI. In addition to this service, Nottawa Gas has two retail locations, which offer a wide variety of pet food and supplies, wildbird seed, feeders and accessories, birdhouses, grills & grill components and other garden/home products.
The Customer Service Representative greets and assists retail customers as well as answers phone inquiries for LP gas customers. Duties include register detail, daily card filing, in-store customer assistance, and offers general account maintenance for LP customers. A successful candidate will have retail store experience as well as excellent customer service skills, basic math skills, good telephone trouble-shooting skills and basic computer skills.

Essential Duties and Responsibilities: The following duties and responsibilities are illustrative of this position and are not intended to be all inclusive. All positions will be asked at some point to be cross-trained in another department.

• Provides excellent customer service when working with internal/external customers on the phone and in person
• Performs general retail sale duties; assisting customers with products/register transactions
• Creates and maintains LP gas accounts in RCC (includes: accepting payments, scheduling, filing)
• Communicates effectively with LP gas drivers about daily schedule and gas account updates
• Assists in scheduling of Gas Safety Checks, new customer sets, and deliveries
• Safely perform bottle-fill duties according to DOT standards

Knowledge, Skills and Abilities: Must be able to use a personal computer, cash register, and multi-line phone system

• Excellent customer service skills
• Ability to focus in highly active environment
• Must be able to prioritize tasks and meet set goals for department
• Must be able to familiarize self with various products and services
• Must be able to type
• Basic math skills required with ability to use simple algebraic formulas
• Ability to collaborate with co-workers
• Ability to communicate effectively orally and in writing
• Ability to exercise independent judgment as necessary
• Detail oriented and ability to handle multiple tasks effectively
• Working Conditions/ Equipment Utilized: Work is performed indoors in a retail environment with some outdoor activity. The CSR position is required to work a variety of scheduled hours including weekdays, some holidays and Saturdays. The position requires everyday use of the telephone, computer, calculator, cash register with barcode scanner, fax machine, photocopier, and credit card machine. There is some daily filing of folders as well as use of a coffee machine, broom/mop and bottle fill station.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Customer Service Representative is regularly required to sit, stand for long periods of time, stoop, bend, reach, carry, point, push and pull up to 200 lbs. They must be able to lift weights up to 50 lbs. They must have manual dexterity to operate a touch-screen register & keyboard computer, carry bags of birdseed and awkward shaped birdfeeders. They must have correctable vision to read the computer screen. They must be able to perform the various tasks of the job, which requires continuous and repetitive arm, hand and wrist movement.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person