Customer Service Representative

Essential Functions/Major Duties

• Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments.
• Sells treasurers’ checks, money orders, etc.
• Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.
• Responds to and follows through on customer inquiries in a timely and professional manner.
• Identifies customer products and service needs to enhance customer relationships while achieving the Bank’s financial goals by actively participating in all sales promotions.
• Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans.
• Maintains an accurate cash drawer in accordance with balancing and cash handling standards.
• Produces accurate work documentation impacting other internal departments as well as external customers.
• Balances the vault and ATM machine(s).

Duties Supporting Essential Functions

• Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.
• Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function.
• Maintains a working knowledge of all applicable software, systems and equipment.
• Participates as necessary to ensure that the offices’ daily responsibilities are met.
• Ensures supplies are replenished in a timely manner.
• Promotes a positive team environment by exhibiting the Banks Core Values.
• Performs other duties as assigned.

SCOPE OF POSITION

General Scope: The nature of the work that is performed involves regular and recurring situations. The incumbent operates from specific and definite directions and instructions. The incumbent operates under moderate supervision.

Contacts: Contacts are normally made with others both inside and outside the Bank. Contacts frequently contain confidential/sensitive information necessitating discretion at all times.

Minimum Qualifications Job Specific Knowledge, Skills & Abilities:

• Exceptional customer service and interpersonal skills
• Ability to read, write and speak English effectively; effective communication skills
• Ability to perform basic math (add, subtract, multiply, divide)
• Proficient eye-hand coordination and manual dexterity
• Proficient ten-key skills and data entry skills
• Attention to detail and accuracy skills
• Ability to prioritize, organize and multi-task
• Ability to continually increase work speed while maintaining accuracy
• Ability to maintain use of discretion
• Ability to operate various office machines
• Knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products
• Ability to recognize customer product and services needs; basic sales skills

Education and/or Experience:

• A high school diploma or equivalent required
• 6-12 months related experience normally preferred (Retail sales, customer service and cash handling)
• Completion of the Principles of Banking course between the first and third year of employment

Working Conditions:

• Subject to frequent interruptions
• Subject to prolonged periods of time in a seated or standing position

EOE Disability / Veterans