Customer Service Representative

About Us

Real Good Kitchen is Knoxville's first shared commercial kitchen and food business incubator, located on Magnolia Avenue in East Knoxville. We're a shared kitchen community with a mission to support food businesses at any stage, giving food entrepreneurs the space and resources they need.

Magpies Bakery has been a beloved part of Knoxville for 35 years, known for scratch-made cakes and baked goods and a loyal community following. In 2025, Magpies joined the Real Good Kitchen company of businesses.

Position Summary

This is a Customer Service Representative role at Magpies Bakery. The Customer Service Representative is the face of the bakery, providing warm, knowledgeable service to customers while assisting with purchases, managing orders, and keeping our retail space clean and welcoming. The role calls for strong communication skills, product knowledge, and attention to detail to drive customer satisfaction, loyalty, and referrals that support Magpies' retail sales. Shifts may include evenings, weekends, and holidays based on customer demand.

Essential Responsibilities

• Greet customers promptly and courteously and help them with product selection and order inquiries.
• Process transactions accurately using our point-of-sale (POS) system, including cash handling, credit and debit cards, and gift card sales.
• Champion a warm, welcoming, and professional customer service approach that encourages customer loyalty and referrals.
• Assist customers with special orders, including cakes, catering, and event requests, ensuring accuracy and timeliness.
• Answer phone calls and respond to customer questions about orders, products, pricing, and availability.
• Handle customer complaints or concerns professionally and escalate issues to management when necessary.
• Maintain product displays, bakery cases, and front-of-house areas in a clean, organized, and appealing manner.
• Package and label bakery products according to company standards.
• Follow all food safety and sanitation guidelines.
• Support bakery team members as needed to ensure smooth daily operations, including performing cleaning and maintenance tasks.
• Maintain regular and prompt attendance, an essential function of this role.

Qualifications

• Minimum 15 years of age.
• Previous customer service experience required; bakery or food service experience a plus.
• High school diploma or GED preferred.
• Strong verbal communication and active listening skills; ability to interact professionally with customers, vendors, and team members.
• Proficiency with POS systems and general computer applications.
• Ability to add, subtract, multiply, and divide in all units of measure, including whole numbers, fractions, decimals, and percentages.
• Ability to handle multiple tasks at once and stay calm under pressure, including resolving customer concerns professionally.
• Ability to work varying shifts, including evenings, weekends, and holidays.

Physical Demands

This is a fast-paced, customer-service-oriented bakery environment. Frequently required to stand, sit, and walk for extended periods; use hands to handle objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. Occasional lifting and/or moving up to 50 pounds, with repetitive motion of the upper body. Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to perform duties under pressure and meet deadlines in a timely manner.

Schedule & Pay

Full-time or part-time, depending on staffing needs. Shifts may include evenings, weekends, and holidays based on customer demand. Pay: Starting at $14/hour, plus tips.

How to Apply

Please include your availability and any relevant customer service experience.

Real Good Kitchen is an equal opportunity employer. We celebrate diversity and are committed to creating a safe, inclusive community.

Pay: From $14.00 per hour

Expected hours: 20.0 – 35.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person