Customer Service Representative

Zentro is a business consulting and sales firm that helps brands reach new customers through face-to-face marketing. We represent our clients in retail settings, where we take the time to understand what each customer needs and offer clear, useful solutions that fit. We focus on real conversations and a good customer experience, because that’s what builds lasting results for the brands we work with. On this team, you’ll be representing AT&T.

We’re hiring a Customer Service Representative for our team in Meriden. This role is about connecting with customers in retail settings and helping them find the right fit. As a Customer Service Representative, you’ll walk customers through AT&T products and services, learn what they actually need, and enroll them in the options that match best. If you like talking with people face-to-face and want your pay to grow with your results, this is a good fit. No experience required. We’ll train you from day one.

What You’ll Do as a Customer Service Representative:

• Connect with customers in retail settings and start real conversations about what they need
• Walk customers through AT&T wireless, internet, and device options in plain language
• Match each customer with the products and services that fit best and enroll them on the spot
• Work toward daily and weekly sales and enrollment goals with your team
• Answer questions along the way so every customer leaves confident in their choice

Qualifications for the Customer Service Representative Role

• High school diploma or GED required
• Strong communication skills and confidence speaking with customers face to face
• Ability to learn AT&T products and services and explain them clearly in plain language
• Comfortable with a sales component and working toward enrollment goals
• Reliable, punctual, and able to work in person in Meriden on a consistent schedule
• Comfortable using smartphones, tablets, or similar technology to walk customers through options
• Retail or customer-facing experience is a plus but not required
• Bilingual (Spanish) is a plus

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• Professional development assistance

Work Location: In person