Customer Service Representative

Job Opportunity: Disaster Case Manager (Immediate Hire)

Location: Asheville, NC – Serving North Carolina Residents
Hours: 8:00 AM – 6:00 PM (Weekends as needed)
Start Date: November 2nd

Elysian is currently seeking a Spanish speaking, qualified, customer-focused professional to assist North Carolina residents with their disaster relief applications. This is an impactful opportunity to make a real difference in people’s lives during difficult times.

As a Disaster Case Manager, you will serve as a liaison between applicants and support programs. You will guide individuals through the application process, answer questions, and provide solutions with compassion, accuracy, and efficiency.

Key Responsibilities

• Review and process disaster relief applications
• Complete applications on behalf of customers as needed
• Identify and assess customers’ needs to ensure satisfaction
• Build strong relationships through open, empathetic communication
• Provide accurate information about the relief program using appropriate tools and methods
• Handle and resolve customer concerns in a timely and professional manner
• Maintain detailed records of customer interactions and case progress
• Follow all communication protocols and internal procedures
• Go the extra mile to ensure positive outcomes for every customer

Qualifications & Skills

• Proven experience in customer support or as a client service representative
• Demonstrated ability to meet or exceed performance goals
• Strong communication skills, both written and verbal
• Excellent active listening and phone handling skills
• Empathy, patience, and professionalism in high-stress scenarios
• Ability to manage multiple priorities and tasks efficiently
• High school diploma or GED required
• Valid driver’s license and reliable transportation required
• Must be available to work weekends as needed

How to Apply

To be considered, please follow the link to complete a questionnaire:

https://forms.gle/ChypHPDziWkvWx1p6

Why Join Elysian?

• Make a meaningful impact by helping disaster-affected communities
• Be part of a supportive, mission-driven team
• Immediate openings with consistent full-time hours

Job Types: Full-time, Contract

Pay: $19.00 - $24.75 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person