Customer Service Representative

TSC America Inc. is currently seeking a Customer Service Associate to join our team. This role will be responsible for communicating effectively with customers and internal departments to address inquiries, resolve issues, and ensure a high level of customer satisfaction.

Key Responsibilities

· Receive customer communications

· Determine customer want/question

· Where appropriate, resolve issues

· Order Entry/ Processing

· Sending Backlog & Ship Reports

· Shipment Processes

· Reviewing Releases for Automotive Accounts- weekly/monthly

· Processing Factory Drop Ships

· Clean up backlog

Essential Skills

· Customer Service Excellence: Ability to provide outstanding customer support, address inquiries, and ensure positive customer experience.

· Communication: Excellent verbal and written communication skills to interact professionally with customers, colleagues, and other departments.

· Problem-Solving & Conflict Resolution: Ability to identify customer concerns, resolve issues efficiently, and handle complaints with patience and professionalism.

· Adaptability & Time Management: Ability to manage multiple customer requests, prioritize tasks, and adapt to changing business needs in a fast-paced environment.

· Attention to Detail: Accuracy in processing customer orders, maintaining records, updating information, and following established procedures.

· Initiative and Desire to Learn: Self-motivated to take ownership of customer needs, identify opportunities to improve service, and continuously develop professional skills.

Qualifications

· Responding to customer E-mails

· Strong Excel skills

· Inclination toward problem-solving

· Team player

· Understanding of ERP Systems

· Sense of urgency

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person