Customer Service Representative

Manheim Imports

CARSTAR COLLISION CENTER

Carstar Manheim Imports is looking for a Customer Service / Front Counter representative to join our Collision Center team. This is an excellent opportunity to take your career to the next level. We're looking for someone to communicate with customers, efficiently complete administrative duties, and work in cooperation with insurance companies and team members to achieve common goals.

Hours: Monday thru Friday 8am to 4pm

Responsibilities

• Assist customers through all phases of the repair process
• Ensure insurance partners and customers are supported in a timely and professional manner
• Build relationships with customers by effectively responding to calls, text messages, walk-in business, and written correspondence
• Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
• Facilitate all administrative aspects of the repair process
• Other duties as assigned

Qualifications

• Knowledge in CCC ONE Total Repair Platform
• Previous customer service and administrative experience preferred
• CC1 experience a must
• Ability to thrive in a fast-paced working environment
• Personable and professional
• Strong organizational and communication skills required

Experience:

• Customer service: 1 year (Preferred)

**** Excellent Benefits! 401K Plan! Health Insurance, Eye and Dental Coverage, (All at NO COST to the employee)· Paid Holidays, Paid Vacation, Paid Personal days! (for full time positions)

Job Summary

As a Customer Service Representative, you’ll help clients get timely, clear support while keeping daily office operations organized. You’ll answer calls, welcome visitors, manage information, and assist with administrative tasks. This role suits someone who communicates with care, handles details accurately, and can shift priorities throughout the day.

Responsibilities

• Respond to customer questions in person and by phone, using professional phone etiquette and clear client communication.
• Assist with office management, calendar management, and general administrative coordination.
• Your impact: Accurate, responsive support helps clients get answers and helps colleagues keep office work moving smoothly.

Skills

• Essential: Customer service or customer support skills, strong phone communication, organizational skills, time management, typing accuracy, and computer literacy.
• Preferred: Office experience, clerical experience, administrative experience, or personal assistant experience.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person