Customer Service Representative

Reiss Manufacturing of Blackstone, VA specializes in formulating silicone compounds and molding, extruding, and calendering silicone and related polymer products.

Job Description

JOB SUMMARY:To maintain verbal and written communications with assigned customers. Provide accurate information for quoting and contract review. Resolve discrepancies prior to accepting customer contracts and keep all necessary parties informed of amendments. To collect and prepare documents for daily shipments as required. Must be knowledgeable and follow Reiss' Quality System standard, safety, personnel policies, and housekeeping as applies to job function.

Essential Functions:

• Provide thorough and accurate information for quotations
• Must have good written and verbal communication skills
• Receive customer complaints, log information, check for open orders on product, check for stock and request sample as necessary
• Process proper paper work through computer for customer shipments
• Log all verbal communications
• Perform other duties and handle special projects from time to time as assigned by the inside supervisor
• Must be able to work independently following training period
• Must be willing to provide exceptional customer service

Must possess the ability to work with others in a team environment, the ability to accept direction from superiors, the ability to follow work rules and procedure, and the ability to accept constructive criticism. Exemplary attendance is our expectation. Must possess a high school diploma or an equivalent.

Reiss Manufacturing offers a benefit package to all full time employees that include:

*Medical *Vacation *Dental

*Holiday Pay *401k *Vision

Starting pay at $17.00 per hour.

Job Type: Full-time

Hours: 7:00 a.m. – 5:30 p.m., Monday–Thursday.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person