Customer Service Representative

Long Term Medical Supply has been the source for medical supplies and equipment in the Iowa area for years because of our superior commitment to provide you with the absolute best in product quality and customer service.

We are currently seeking a Customer Service Representative (CSR) who will play a key role both in the field and in the office. This position includes servicing patients and facilities, delivering equipment, and maintaining medical equipment, while also supporting office operations as needed. This position requires travel between our Iowa Falls and Hampton locations, as well as service to patients and facilities within a two-hour radius.

Responsibilities and Duties:

• Deliver, set up, and service medical equipment in patient homes and healthcare facilities
• Perform routine maintenance and cleaning of equipment
• Drive a company vehicle in a safe and professional manner
• Provide excellent customer service to patients, caregivers, and facility staff
• Answer incoming phone calls and assist with customer inquiries and orders
• Maintain positive, open communication with patients/clients and referral sources
• Set up new patient/client files and verify insurance (Medicare, Medicaid, private insurance)
• Complete and review paperwork for accuracy and compliance
• Assist walk-in customers in a professional and user-friendly manner
• Maintain cleanliness and organization of store, vehicles, and equipment
• Follow all applicable OSHA, DOT, FDA, HIPAA, Medicare, and Medicaid guidelines
• Assist Location Manager with equipment tracking, maintenance logs, and inventory
• Participate in on-call rotation for deliveries and service needs
• Represent Long Term Medical Supply in a positive and professional manner
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent required
• Valid driver’s license
• Ability to travel regularly and work independently in the field
• Strong customer service and communication skills
• Detail-oriented with strong organizational skills
• Previous data entry and computer experience preferred
• Ability to lift and move medical equipment

Schedule & Pay:

• Full-Time
• Monday – Friday, 8:30 AM – 4:30 PM
• Rotating on-call schedule

EOE

Pay: $20.00 - $22.00 Per Hour

Benefits:

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Holiday Pay
• Employee Discount
• Shoe Allowance

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person