Customer Service Representative

Position Summary:

As a Customer Service Representative, your primary responsibility is to deliver exceptional service to our customers. As the first point of contact for new customers, you will play a crucial role in creating a positive impression and ensuring customer satisfaction.

Key Responsibilities:

Open New Accounts:

• Be knowledgeable about all Brighton Bank products.
• Efficiently handle deposit origination using the Harland Clarke System and Red Flag.
• Enter customer information accurately into the FIS System.
• Complete signature cards and place check orders.
• Notify customers when new checks arrive at the bank.
• Send thank-you cards to new customers.

Bankcards:

• Verify bankcard applications, obtain approval, and send customer notification letters.
• Forward information to the Bankcard Department and prepare Overdraft Protection (ODP) files.
• Assist customers with lost or stolen bankcards and address any related inquiries.

Cross-Sell Products:

• Stay informed about the bank's products and services.
• Engage with customers to understand and evaluate their banking needs.

Meetings:

• Conduct one staff meeting each month.
• Attend monthly CSR meetings and take notes.
• Prepare and distribute staff meeting minutes.

Reports:

• Prepare and submit the New Account Report each month.
• Complete the Goal Breakers Report monthly.

Back Up the Teller Line:

• Assist on the teller line during busy periods or lunch breaks.
• Be knowledgeable about teller side tasks and procedures.

Miscellaneous Responsibilities:

• Maintain and update customer account information.
• Manage supersede signature cards for name changes or joint ownership.
• Process stop payments.
• Provide support on the Operations Manager desk when needed.

Requirements:

• Proficiency in Microsoft Word, Excel, and the FIS System.
• Outgoing and friendly demeanor with excellent communication skills.
• Ability to engage customers in conversation effectively.
• Strong organizational skills and attention to detail.
• Banking experience required

Brighton Bank is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $17.50 - $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person