Customer Service Representative

Company Overview:

Dynamic Rugs, an established leader in the textile industry since 1994, is operated out of Frederick, MD. We specialize in distributing a diverse range of high-quality area rugs, accent pieces, and doormats from manufacturers in India, China, Turkey, and Belgium to retailers across the United States, Canada, UK, Australia, and Latin America. Our commitment to excellence in service, value, and quality, alongside our ability to trend-cast in fashion and design, has been pivotal to our success.

Position Summary:

We are currently seeking a Customer Service Assistant to join our team. This role is ideal for a proactive individual who thrives in a fast-paced environment, excels in multitasking, and possesses a keen eye for detail. The successful candidate will be instrumental in providing exceptional service to our clients and efficiently managing administrative processes. With Dynamic Rugs, you'll have the opportunity to grow in a company that combines the dynamism of a start-up with the stability of over 30 years in business.

Key Responsibilities:

· Manage customer communications via phone and email.

· Process, enter, and update orders and data in our database.

· Perform administrative tasks including scheduling, call management, mailing, and filing.

· Undertake additional responsibilities as needed.

Qualifications:

· High school diploma and minimum of 2 years office experience

· Strong communication skills for effective phone and in-person interactions.

· Proficient in multitasking, problem-solving, and working independently.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

· Exceptional organizational skills, detail-oriented, and capable of working under pressure.

· Excellent interpersonal skills and professional demeanor.

· You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change

Position Details:

Job Type: Full-time

Salary: $17.00 - $20.00 per hour

Benefits include dental and health insurance, employee discount, paid time off, and vision insurance and 401K

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)

Work Location: In person