Customer Service Representative

Shamrock Group is a well-established distributor and service provider with a proud over 80-year history in the Minneapolis area. Known for our commitment to quality, innovation, and customer service, we specialize in beverage distribution, refrigeration systems, ice production, and logistics solutions that keep our clients moving forward.

Job Title:

Customer Service Representative- Non Traditional Hours

Location:
Minneapolis, MN

Employment Type:
Full Time

Reports To:
Customer Service Manager

Job Summary

Customer Service Representative/Dispatcher is a hard worker, has a positive attitude, and is a team player. This position will support our fleet and warehouse departments in providing amazing customer service and optimize efficient deliveries. There are multiple opportunities for advancement within the company, depending on skill and competency level of the candidate.

This position is primarily inbound calls and has an emphasis on talking on the phone with our customers in a courteous manner. Candidates with current business phone support experience are desired; but training is offered. If you are excellent at Customer Service, looking for opportunities and wanting to learn an exciting industry, please apply!

Key Responsibilities

· Be able to manage and accept 20 to 75 calls per day.

· Clarify customer needs and properly enter orders.

· Clarify customer delivery days and route schedules.

· Analyze situations and acquire information for service calls.

· Recognize and collect information for sales leads.

· Identify and transfer calls to proper departments/individuals.

· Be able to dispatch orders to drivers in an efficient way.

· Interact with all customers in a friendly and courteous manner.

· Assist walk-in customers.

· Complete cash and credit card transactions

· Inventory using data entry.

· Inventory and accounting administration

· Close out orders and prepare routes.

· Dispatch drivers to customer locations

· Assist warehouse crew.

· Check in delivery drivers after their route.

Required Qualifications

· High school or equivalent

· 1 year of experience

Skills & Competencies

· Prior experience in a warehouse office environment preferred

· Knowledge of office equipment

· Knowledge in computer programs/software

· Must be organized

· Must be able to multi-task

· Able to work well with a team

· Able to work alone

· Be proactive and serve customers

· Have strong phone etiquette

· Have a positive attitude and be highly motivated

Physical Requirements

· Sit for long periods

· Able to lift 50lbs

Work Schedule

· Sunday-Saturday

· Non Traditional Hours

· Overtime available

· In-Person

Compensation & Benefits (FULL TIME)

· Salary Range: $19.00-21.00

· Health Insurance

· Dental and Vision Insurance

· 401k

· Paid Time Off

Equal Opportunity Statement

Shamrock Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Work Location: In person