Customer Service Representative

Customer Experience Representative Provide customer support for residential and business clients for internet, phone, and account services. You will handle inbound calls, emails, and chats , answering questions and delivering accurate, helpful guidance.

Key Duties

• Troubleshoot basic service issues and assist with problem resolution
• Explain plans and features, pricing, and account details
• Process payments and support account changes
• Document every interaction in internal systems
• Coordinate with a collaborative team to improve the customer experience

Qualifications & Skills

• Strong customer service and communication skills
• Comfort using support systems and maintaining accurate records
• Ability to learn and apply modern telecom technologies
• Basic troubleshooting skills and a problem-solving mindset