Customer Service Representative

Customer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform a variety of office services tasks and ensure the accuracy of your work in a timely and efficient manner.

Essential Job Responsibilities:

• Process and deliver incoming mail and packages

• Process outgoing mail and packages

• Run Pitney Bowes postage equipment

• Run print/copy/scanning equipment

• Assemble binders and other materials for presentations

• Answer incoming calls in a professional and courteous manner

• Greet customer’s clients so they feel welcomed and escort them to a conference room

• Schedule conference rooms as needed for customer meetings

• Order food for meetings – sometimes work with catering/other times pick up order (local)

• Kitchen/pantry tasks – restocking, keeping areas clean and organized

• Check conference rooms daily to be sure they are ready for meetings

• Run errands – post office special service requests, pick up documents from courthouse,

food for takeout customer lunch meetings (within walking distance)

· Assisting administrative assistants with special projects·

• Handle time-sensitive material

• Perform duties and special requests as assigned by the onsite team lead or customer coordinator

• Maintain accuracy of required reports, logs, and measurements

• Ensure adherence to customer and XBP America's business guidelines, safety & security procedures

Hours: 8 am - 5 pm, 1 hour lunch break, Monday - Friday

Qualifications:

• High school diploma or equivalent.

• Prior experience with reception duties

• Prior reprographics experience

• Prior experience ordering food for meetings/luncheons

• Prior experience in legal environment is a plus

• Minimum of 1-year customer service-related experience

• Requires limited supervision and are self-motivated

• Able to lift up to 50 lbs.

• Walking, standing, sitting for extended periods of time

• Ability to work at a computer for extended periods

• Excellent English verbal and written communication skills

• Prior experience with Microsoft Office Word, Excel, Email a plus

• Ability to meet employer's attendance policy