Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

PM Biomedical, Inc. | Santa Ana, CA

Pay: $20.00 hourly + PLUS Commission | Full-time, On-site | Monday–Friday, 6:00 a.m. to 2:30 p.m.

Make a Difference in Healthcare Customer Service!

Are you organized, dependable, and passionate about helping customers? Join PM Biomedical, Inc. as a Customer Service Representative and help healthcare providers get the service, equipment, and support they need.

PM Biomedical provides medical equipment repair, replacement parts, rental equipment, and refurbished medical devices to hospitals and healthcare systems nationwide. We are looking for a friendly, motivated team player who communicates well, follows through on requests, and enjoys solving problems.

Why Join PM Biomedical?

• Competitive starting pay of $20.00 per hour plus commission
• Consistent Monday–Friday schedule
• Opportunity to learn about medical equipment and healthcare services
• Supportive, team-oriented work environment
• Opportunity to develop customer service and problem-solving skills

What You’ll Do

• Answer customer inquiries by phone and email in a professional, timely manner.
• Assist customers with service questions, order status updates, and general requests.
• Coordinate with sales, service technicians, and internal departments to resolve customer needs.
• Follow up on open requests and keep customers informed.
• Maintain accurate customer records, order notes, and communications.
• Help resolve concerns while delivering a positive customer experience.
• Organize and prioritize multiple requests in a fast-paced environment.

What We’re Looking For

• Strong verbal and written communication skills.
• A customer-focused attitude with professionalism and patience.
• Good organizational skills, attention to detail, and reliable follow-through.
• Ability to multitask and work collaboratively with a team.
• Basic Microsoft Office skills; CRM or customer service software experience is a plus.
• High school diploma or equivalent.
• Previous customer service, call center, or customer support experience is preferred, but we are willing to train the right candidate with no experience.

Work Schedule & California Employment Information

• Monday–Friday, 6:00 a.m. to 2:30 p.m.
• 30-minute unpaid meal period.
• Paid rest breaks provided in accordance with California law.
• This is an hourly, nonexempt position. Overtime will be paid as required by California law, and all hours worked must be accurately recorded.

Benefits

• Health, dental, and vision insurance.
• Life insurance.
• Paid time off and paid sick leave in accordance with applicable law and company policy.
• Comprehensive training and mentorship.

Ready to Join Our Team?

If you enjoy helping people, solving problems, and making a difference for healthcare providers, we encourage you to apply! We look forward to meeting you!

Learn more about PM Biomedical at www.PMBiomedical.com.