Customer Service Representative

We are seeking someone who is dependable, proactive, and takes pride in providing excellent service. You should understand that every customer interaction represents our brand and strive to create a helpful, respectful, and positive experience.

This is a full-time, office-based position located at our Taman Molek, Melaka office. Candidates must be willing to work onsite.

If you enjoy solving problems, communicating with people, and working in a fast-paced international environment, we would love to hear from you.

What You'll Be Doing

1. Respond promptly and professionally to customer enquiries and concerns via email, WeChat, Lark, and Zendesk.

2. Handle customer issues and complaints by providing effective solutions.

3. Gather and analyze customer feedback to identify service improvements.

4. Collaborate with internal teams to enhance overall customer experience.

5. Maintain accurate records of customer interactions and correspondence.

6. Manage disputes related to:

   • Product or shipping protection
   • Warranty claims
   • Cancellation and refund requests
   • Service quality concerns

Be the Backbone of Our Customer Success

• Provide excellent customer support with empathy and patience.
• Demonstrate strong problem-solving and critical thinking skills.
• Maintain professionalism in handling customer concerns.
• Adapt quickly and work effectively under pressure.
• Take ownership of ad-hoc projects that support business growth.

What We're Looking For

• Bachelor's degree preferred.
• Minimum 1 year of customer service, retail, or e-commerce experience is an advantage.
• Strong English communication skills; Mandarin proficiency (written and verbal) is an added advantage.
• Experience in automotive, retail, insurance, or e-commerce industries is preferred.

Your Superpowers

• Knowledge of insurance products or services is an added advantage.
• Excellent time management and organizational skills.
• Positive communication style with strong relationship-building abilities.
• Willingness to learn and grow professionally.
• Strong attention to detail and ability to adapt to new systems.
• Good computer skills and familiarity with CRM platforms.

Bonus Points For

• Experience with CRM systems such as WeChat Work, Lark, Zendesk, and email support.
• Experience supporting customers on platforms such as Amazon, eBay, Alibaba International, or independent e-commerce websites.

If you are passionate about delivering excellent customer experiences and enjoy working in an international business environment, we welcome you to join our team.

Basic Salary: RM3500

Working hours: Monday-Friday 9am-6pm

Interested candidates may send their resume to Jeselyn Koh, Global HR Lead for immediate consideration 0189889050