Customer Service Representative -Consistent Full Time Hours

Work Location: Inside Livermore Casino
Position: Full-Time

We're Hiring — And We'll Train You
Blackstone Gaming is looking for dependable, professional people who take their work seriously. We don't need you to know anything about card games. We need you to show up on time, carry yourself well, pay attention to detail, and treat people with respect.

Starting pay is $22–$25/hr. Comprehensive benefits. Company-paid licensing. Real advancement opportunities. We'll handle the rest.

What the Job Actually Is
You'll be seated at a live card game table — games like Blackjack, Baccarat, and UTH — as an active participant who helps keep games properly running. Your job is to follow established game rules and seating rotations, monitor table activity, work alongside the dealer, and flag anything irregular.

It's a focused, low-physical-labor position in a professional, fast-paced environment. No lifting, no running around — just sharp attention, consistency, and composure. Think of it as a floor operations role where your presence and professionalism are the job.

Compensation & Benefits

• $22.00–$25.00/hr depending on shift — above market from day one
• Merit-based pay increases — performance drives your growth
• Comprehensive Benefits Package: Medical, dental, and vision insurance, paid time off, sick leave, company paid group life insurance, AD&D Insurance, and Long-Term Disability Insurance
• Company-paid state and local licensing
• Consistent scheduling with stable, predictable start times

Who Succeeds Here
Our best hires come from environments where standards matter — like banks, credit unions, higher-end retail, customer-facing hospitality, or any workplace where showing up professionally and doing things right is simply expected. You don't need a resume full of gaming experience. You need a track record of reliability and professionalism.

You must:

• Be 21 or older
• Hold a valid California ID or Driver's License
• Be available for nights, weekends, and holidays
• Be able to pass a DOJ background check for state licensure
• Be willing to complete a paid pre-employment training program
• Be comfortable with a drug screening and credit check

Why People Stay at BSG
We promote from within — consistently. This role is a genuine entry point into a stable career, not a dead-end position. Many of our floor supervisors and leads started right where you'd be starting. Pay increases are merit-based, meaning your work ethic directly determines your trajectory.

The licensing we pay for on your behalf is also a portable, state-recognized credential — it has real value beyond this job.

Immediate Openings — Apply Today
By providing your contact information you consent to Blackstone Gaming reaching out via call or text regarding your application.
Blackstone Gaming is an Equal Opportunity Employer. We consider all qualified applicants, including those with criminal histories, in accordance with the California Fair Chance Act.
Problem gambling? Call 1-800-GAMBLER.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a valid California ID/Drivers License (MUST be California)??
• Do you meet the minimum age requirement of 21+ to work in a California Card Room?
• Have you ever worked or been employed in the Casino Industry in any capacity? If yes, which casino and what position?
• Will you be able to pass a DOJ background check? Please note: A felony is an automatic disqualifier, other criminal history may impact eligibility. Please see the link below for more info.

http://www.cgcc.ca.gov/?pageID=faqs&pageName=About%20Us

• Are you available to work weekends?
• When did you last apply to Blackstone Gaming?
• Are there specific hours you need to work in order to reliably commute to the job location?
• What days or times during the week can you not work? If you can work any day and time, write 'N/A'.

Work Location: In person