Customer Service Representative (CSR) - 35K SOB (Virtual Process)

GDV Business Services Co. is seeking a Customer Support Specialist Blended (Chat & Email) to join our dynamic customer service team. This is a full-time position based in Pasig City, Metro Manila, where you will be the vital link between our customers and our organisation. In this role, you will handle customer inquiries through multiple channels, including live chat and email support, whilst maintaining exceptional service standards. You will play a crucial role in ensuring customer satisfaction, resolving issues efficiently, and contributing to the overall success of our customer service operations.

What you'll be doing

Respond to customer inquiries via chat and email in a timely and professional manner

Provide accurate product and service information to customers across both communication channels

Troubleshoot customer issues and work towards effective resolutions

Maintain detailed records of customer interactions and transactions

Follow company protocols and procedures to ensure consistency in customer service delivery

Manage multiple customer conversations simultaneously whilst maintaining quality responses

Escalate complex issues to appropriate departments when necessary

Identify opportunities to improve customer satisfaction and operational efficiency

Build positive relationships with customers to encourage loyalty and repeat business

Meet performance targets including response times and customer satisfaction metrics

What we're looking for

Proven experience in customer service, preferably in a call centre or blended support environment

Strong written communication skills with the ability to compose clear, concise, and professional responses

Excellent typing speed and accuracy for efficient email and chat interactions

Proficiency in using customer support software and chat platforms

Ability to handle multiple tasks simultaneously without compromising quality

Patient and empathetic approach to problem-solving

Strong attention to detail and organisational skills

Ability to work independently and as part of a team

Flexibility to adapt to changing priorities and customer needs

High school diploma or equivalent; college degree is a plus

Reliable internet connection and suitable home office setup if working remotely

What we offer

Competitive monthly salary of up to 35,000 PHP

Full-time employment with stable career growth opportunities

Comprehensive training programme to ensure you're equipped for success

Performance-based incentives and bonuses

Supportive and collaborative work environment

Opportunities for professional development and skills enhancement

Health and wellness benefits

Employee recognition programmes

About us

GDV Business Services Co. is a leading customer service provider dedicated to delivering exceptional support solutions to businesses across various industries. We pride ourselves on our commitment to customer excellence, innovation, and creating a positive workplace culture. Our team is built on the values of professionalism, integrity, and continuous improvement. We believe in investing in our employees' development and fostering an environment where they can thrive and make a meaningful impact on our customers' experience.

Ready to make a difference in customer service? Apply now!

To apply for this exciting opportunity as a Customer Support Specialist Blended (Chat & Email), please submit your resume, a cover letter, and any relevant supporting documents. We look forward to hearing from you and welcoming you to the GDV Business Services Co. team.

Pay: Php20,000.00 - Php32,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Are you a former employee of Concentrix?
• are you willing to work onsite in San Lazaro?
• For how long is your international BPO experience?
• Do you have device like Laptop or desktop, earphone, web cam?
• Kindly fill out this form: Name, Number, Email, location, Viber number:
• Message me on viber for fast process! - 09319637378

Work Location: In person