Customer Service Representative (CSR) / AU Shift

CUSTOMER SERVICE REPRESENTATIVE (script-based)

Work Arrangement: Full Onsite (we need you in the office for training and continued support)

Ayala Ave. Makati City | Full time | Permanent Day Shift

Benefits

• Competitive Salary – Competitive pay with excess leave convertible to cash.

• HMO from Day 1 – Healthcare coverage from your first day.

• Friendly Workplace – Supportive and collaborative office environment.

• Fast Career Growth – Opportunities to develop and advance your career.

• Latest Technology – Work with modern tools and technology.

About the Role We are looking for enthusiastic, reliable, and customer-focused individuals who can provide excellent service, resolve customer concerns, and deliver accurate and effective solutions.

Required skills:

• Excellent English Communication Skills (a must)

• Reliability and Work Ethic

• Flexibility

• Multitasking Skills

• Quick Learner

• Active Listening and Empathy

• Problem-Solving Guru

• Conflict Resolution

• Customer Orientation

• Thrive Under Pressure

Advanced skills:

• Expert written and verbal communication skills.

• Tech Savvy — Familiar with common keyboard commands, search engines and a Windows environment

• Record-Keeping Skills

• Typing Speed: At least 40 – 45 words per minute.

Note:

• Must be willing to take Online Assessment