Customer Service Representative (CSR) – B2C Outbound Sales

Work Model: 100% Remote

Compensation: Base Salary + Performance Incentives

English Level: C1–C2

Client: US-Based Real Estate Company

About the Role

Are you a sales-driven BPO professional who enjoys engaging customers, making outbound calls, and generating sales opportunities?

We are looking for a Costumer Service Representative (CSR) - B2C Outbound Sales to support a US-based real estate client. In this role, you will initiate sales conversations with prospective homebuyers, qualify leads, identify their needs, and connect interested prospects with the sales team for further assistance and closing.

This is a high-volume, script-driven role that requires excellent communication skills, strict adherence to established sales scripts, and the ability to balance sales performance with customer satisfaction.

What You'll Do

• Make approximately 100–150 outbound calls per day to engage prospective customers and initiate sales conversations.
• Follow the client's sales scripts verbatim, without paraphrasing, skipping, or altering required statements and questions.
• Engage potential homebuyers professionally and confidently, creating a positive first impression.
• Ask structured questions to understand customers' home-buying needs, budget, and purchasing readiness.
• Qualify prospective buyers based on their responses and identify opportunities for further sales engagement.
• Discuss mortgage prequalification status and offer connections to lenders when appropriate, following the client's approved script and disclosure requirements.
• Handle customer questions and hesitation while adhering to the prescribed call flow.
• Identify interested and qualified prospects and transfer or endorse them to the sales team for closing.
• Accurately document customer information, call outcomes, and lead details in the CRM.
• Meet daily and monthly performance targets, including outbound call volume, lead qualification, and customer satisfaction (CSAT).
• Maintain a professional and customer-focused approach throughout every interaction.

What We're Looking For

• Recent BPO experience, preferably within the last two months.
• Previous experience in outbound sales, telemarketing, lead generation, appointment setting, or sales-focused customer service.
• Experience handling high-volume outbound campaigns, ideally making 100–150 calls per day.
• Demonstrated ability to follow verbatim scripts and structured call flows with 100% accuracy.
• Excellent spoken English proficiency (C1–C2) with clear pronunciation, fluency, and confidence.
• Strong communication and active listening skills.
• Ability to engage customers, ask probing questions, and qualify leads effectively.
• Confidence in handling customer objections and maintaining control of a sales conversation.
• Comfortable working with daily call quotas, performance targets, and quality monitoring.
• Familiarity with CRM systems and BPO calling platforms.
• Strong attention to detail, particularly when documenting customer information and following required disclosures.
• Ability to work independently and maintain productivity in a remote environment.

Important: Strict script adherence is a critical requirement for this role. Candidates must be comfortable delivering the client's approved scripts exactly as written, even when they have previous experience using their own sales techniques.

Key Performance Metrics

Performance will be measured based on a combination of productivity, sales support, and customer experience.

• Outbound Call Volume: Approximately 100–150 calls per day.
• Lead Qualification: Effectively identifying and qualifying prospective homebuyers.
• Sales Handoff: Successfully endorsing qualified and interested prospects to the sales team.
• Script Compliance: Consistently following the client's approved scripts and call procedures verbatim.
• Customer Satisfaction (CSAT): Maintaining a positive customer experience throughout outbound interactions.
• Overall Performance: Meeting established individual and team KPIs.

Why Join Us?

• 100% Remote Work – Work from the comfort of your home.
• Competitive Compensation – Base salary plus performance incentives.
• International Exposure – Work directly with a US-based real estate company.
• Career Growth – Opportunities to develop your sales and customer engagement skills.
• Performance-Based Environment – Clear expectations and measurable goals.

This Opportunity Is a Great Fit If You Have:

BPO Experience | Outbound Sales | High-Volume Calling | Lead Qualification | Script Adherence | Customer Engagement | C1–C2 English

If you're experienced in outbound calling, confident engaging prospective customers, and disciplined in following sales scripts, we'd love to hear from you!