Customer Service Representative (CSR) – Call Intake & Scheduling

Overhead Door Company Of Denver – Denver, CO Full-time | On-site

About Us Overhead Door Company of Denver is a locally owned leader in commercial and residential garage door sales, service, and installation. We take pride in responsive, high-quality customer service and strong, long-term relationships with our customers and contractors.

We’re looking for a Customer Service Representative (CSR) to own our call intake process — making sure every call is answered, every request is booked, and nothing falls through the cracks.

What You’ll Do

• Answer incoming phone calls from residential and commercial customers in a professional, friendly manner.

• Serve as the first point of contact and create a positive experience on every call.

• Use ServiceTitan to:

• Create and book service requests.

• Schedule calls onto the calendars of department managers, salespeople, and technicians.

• Capture accurate customer information, job details, and notes.

• Triage calls and route them to the appropriate department (commercial, residential, service, sales).

• Monitor open jobs, follow up on pending items, and help ensure timely responses.

• Communicate with customers via phone and email regarding appointment times, confirmations, and updates.

• Work closely with dispatchers, technicians, and managers to keep the schedule full, organized, and efficient.

• Take ownership of customer requests from first contact through successful handoff.

What We’re Looking For

• Prior customer service experience using ServiceTitan.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced environment with frequent phone calls.
• Highly organized, detail-oriented, and dependable.
• Ability to stay calm, courteous, and solution-focused with customers.
• Team player who takes ownership and follows through.
• High school diploma or equivalent required.

Schedule

• Full-time, Monday–Friday.
• Daytime business hours (7:30-4:00).
• Occasional flexibility may be required based on business needs.

Compensation & Benefits

• Competitive hourly pay ($25-$30).
• Eligibility for overtime as needed.
• Benefits package (health, PTO, 401k).
• Paid training and opportunities for growth within the company.