Customer Service Representative (CSR) / Cashier

Customer Service Representative (CSR) / Cashier

Maverick Fine Western Wear | Fort Worth Stockyards, TX

Join the Maverick Team!

Maverick Fine Western Wear is looking for an enthusiastic, dependable, and customer-focused Customer Service Representative (CSR) to join our team in the historic Fort Worth Stockyards!

We are seeking an individual who takes pride in providing exceptional customer service, has a welcoming personality, and thrives in a fast-paced retail environment.

As a Customer Service Representative, you will play an essential role in creating a memorable shopping experience for our customers. From providing a warm welcome to ensuring accurate transactions and assisting with daily store operations, our CSRs help maintain the high standards of hospitality and professionalism that define the Maverick.

Our ideal candidate is friendly, detail-oriented, organized, and eager to contribute to a positive team environment.

Key Responsibilities

Customer Service & Hospitality

• Greet customers warmly and provide a welcoming, professional shopping experience.
• Assist guests with questions, directions, store information, and general customer needs.
• Provide exceptional hospitality, including assisting with beverage service from our in-store bar as directed.
• Communicate store promotions, upcoming events, hours of operation, and other relevant information accurately.
• Address customer questions and concerns with patience, professionalism, and a solutions-oriented approach.

Point of Sale & Customer Transactions

• Accurately and efficiently process purchases, returns, exchanges, special orders, layaways, and merchandise holds.
• Handle customer payments responsibly while maintaining accuracy and attention to detail.
• Maintain an organized, efficient, and professional checkout experience.
• Communicate effectively with sales associates and management to ensure a seamless customer experience.
• Contact customers regarding special orders, merchandise arrivals, and other purchase-related updates.

Store Operations & Team Support

• Maintain a clean, organized, and well-stocked checkout area and surrounding sales floor.
• Assist with merchandise restocking, store presentation, and general housekeeping responsibilities.
• Develop familiarity with our merchandise, western brands, and store offerings.
• Support customer relationship-building efforts through follow-up communication and customer account maintenance.
• Work collaboratively with sales associates, fellow CSRs, and management to support daily store operations.
• Follow company policies, safety procedures, and operational standards.
• Participate in required store meetings and training opportunities.
• Assist with additional responsibilities as assigned by management.

What We Are Looking For

• A friendly, outgoing personality with a genuine passion for customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Dependability, punctuality, and a strong work ethic.
• A positive attitude and willingness to help wherever needed.
• The ability to multitask and remain composed in a busy retail environment.
• A team-oriented mindset with a willingness to learn and grow.
• Professionalism, integrity, and accountability.
• Previous retail, cashier, or customer service experience preferred.
• Experience with point-of-sale systems is a plus.
• Must be at least 18 years of age.

Schedule & Availability

Position Type: Part-Time

• Open weekend availability is required.
• Must have a flexible schedule, including availability for evenings and holidays as needed.
• Must be available to attend required store meetings and training sessions.
• This is an in-person position located in the Fort Worth Stockyards.

Physical Requirements

This position requires regular movement throughout the store and the ability to perform various retail tasks.

• Ability to stand and walk for extended periods.
• Ability to lift and move merchandise weighing up to 50 pounds.
• Ability to navigate stairs and use appropriate ladders or step stools to access merchandise.
• Ability to retrieve, organize, and restock merchandise throughout the store, including display areas.
• Ability to perform routine cleaning and housekeeping tasks.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Why Join the Maverick?

Located in the heart of the historic Fort Worth Stockyards, Maverick Fine Western Wear offers a one-of-a-kind retail experience built on western heritage, quality merchandise, and exceptional hospitality.

We believe that every team member contributes to our success, and our Customer Service Representatives are an important part of the experience we create for our guests.

We value individuals who take initiative, support their teammates, and strive to exceed customer expectations.

If you are dependable, enthusiastic, and passionate about making people feel welcome, we would love to hear from you!

Equal Employment Opportunity

The General Store & Trading Post Co., Inc. is an Equal Employment Opportunity Employer.

This job description provides a general overview of the position and is not intended to be an exhaustive list of duties. Responsibilities may be modified as business needs evolve.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Education:

• High school or equivalent (Preferred)

Work Location: In person