Customer Service Representative (CSR)

About the role

As a Customer Service Representative (CSR) at Nidec Motor Philippines Corporation, you will be the face of our company, providing exceptional customer support and delivering a seamless experience for our valued clients.

What you'll be doing

• Provides customers with accurate and timely information for their inquiries received either phone, chat and or email support
• Answer customer inquiries on products, order status and the like.
• Process orders in the system as needed
• Other ad hoc projects or related tasks as required

What we're looking for

• Associate or Bachelor's degree in any field. Fresh graduates are welcome
• 1-2 years experience in Customer Service. Call center industry is advantage
• Excellent in oral and written English communication skills
• Amenable to work on graveyard shift. Hybrid Work Setup: 3 days onsite work, 2 days work from home.

What we offer

At Nidec Motor Philippines Corporation, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer competitive compensation, comprehensive health and wellness benefits, and opportunities for career advancement. Our company culture values innovation, teamwork, and work-life balance, ensuring that our employees can thrive and achieve their full potential.

• Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package
• Meal, Transportation, Rice, Clothing Allowance
• Paid Leaves – We provide leave benefits to allow employees to take time off work – 20 Vacation, 20 Sick (convertible to cash if unused)
• Guaranteed Midyear Pay and 13th month pay
• HMO for employees and qualified dependents
• Productivity and Perfect Attendance Incentive; Performance-based Merit Increase
• Hybrid Work Setup: 2 days onsite work, 3 days work from home
• Business Travel – We provide opportunities to employees in qualified roles to visit other Nidec global sites
• Life / Personal Accident Insurance
• Study Assistance

About us

Nidec Motor Philippines Corporation (NMPC) is the leading provider of value-based solutions to all business platforms of its parent company, Nidec Corporation, a manufacturer of large and small precision motors based in Kyoto, Japan. As a shared service resource for the Nidec group of companies, Nidec Motor Philippines Corporation (NMPC) provides value-based solutions to all business platforms of Nidec and its service portfolio includes Administrative Services, Financial Services, Sales and Marketing Services, IT Services, Supply Chain Management Services, Technical Engineering Services and Procurement Services.

Through our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.